Client Support
You can count on Tiburon any time of day, any day of the year. The Tiburon Application Support Center (TASC) provides support subscribers expert and responsive client service 24/7/365, including all holidays. This website is the first point of contact for all support resources.
Submit a Technical Service Request (TSR) Online
- If you have received a new individual user log-in, click here to submit a TSR via the new Tiburon Client Portal
- If you have not received an individual user log-in, click here to submit a TSR on this website, using your existing username and password
If you have any questions about the customer portal or difficulties logging a TSR, please contact the Tiburon Application Support Center (TASC) directly by phone or email.
Primary TASC Numbers
(877) 445-2110 (TASC phone)
(925) 621-2795 (TASC fax)
Backup TASC Numbers:
(510) 579-4609 (backup cell #1)
(510) 579-1714 (backup cell #2)
(925) 621-2791 (TASC backup fax)
Please pass these numbers on to all staff who may need to contact the TASC.
Other Support Resources
- Online Documentation Library
- Client FTP Access
- Tiburon Support Announcements
- Warranty and Maintenance Support Guidelines and Options
All Tiburon clients may also submit comments or suggestions via email to: support@tiburoninc.com, or by regular mail to:
Tiburon, Inc.
Suite 400
6200 Stoneridge Mall Road
Pleasanton, CA 94588
