Through a powerful blend of management and technical expertise combined with broad industry knowledge, Tiburon provides the total solution to automate your public safety operations. In addition to application development, we provide and integrate the hardware, software, network infrastructure and communications components. Acting as systems integrator, Tiburon will manage all third party suppliers and partners to ensure a smooth, successful project implementation.
From project planning through implementation to management services and support, Tiburon provides comprehensive technical assessment to insure successful project implementation for your agency. We understand your operational environment and will assist in evaluating your technical, communication and networking requirements.
First responders put themselves on the line every day to protect and help our communities. The Department of Homeland Security is committed to helping first responders by ensuring that emergency response professionals are prepared, equipped and trained for any situation and by bringing together information and resources to prepare for and respond to a terrorist attack, natural disaster or other large-scale emergency. There are many grants available to fund homeland security programs. Tiburon can assist you in finding grant resources to write grants.
Current Tiburon support subscribers click here for grant information.
Tiburon systems have performed flawlessly through nearly every type of disaster imaginable, including tornadoes, explosions, earthquakes, riots, floods, hurricanes and terrorist attacks. However, even the best systems in the world are vulnerable to data corruption, power failures, hacker attacks, viral infections and system administration errors.
Tiburon understands that the growing dependence on technology to meet the increasing need for sub-second response times can make even a minor disruption in the normal course of doing business a disaster. Therefore, we provide solutions that mitigate the need for disaster recovery wherever possible, to help our clients prepare for disasters before they strike and to equip our clients with the resources necessary to recover from unforeseen events.
Tiburon products and services are designed to assist our clients during every stage of the implementation and support process, including disaster prevention, planning, and recovery. Tiburon has qualified engineers, specialists and consultants available to assist with security issues, damage protection and correction, disaster recovery, contingency planning and other aspects of system operation and administration that can affect dependability, accessibility and integrity.
Change Management and Training
We offer proven training and Change Management programs targeted to address the specific needs of system administrators, managers, technical support and end-users. And we supplement our in-person programs with ongoing webinars, specialized training and refresher courses — so that personnel are always ready to get the most out of Tiburon’s solutions.
For each system, training topics include:
- Report creation, storage and retrieval
- System backup, disaster recovery and file restoration
- Preventative maintenance
- Workstation navigation
- Application functionality
- System file maintenance
Our training personnel have field experience, from pure technical training to real world experience in dispatch, law enforcement, fire, courts and corrections. With in-depth and diverse IT, public safety and business backgrounds, we understand technology and how it applies to your environment. Additionally, refresher courses are available. Self-paced on line training and facilitated web training seminars are also available.
Current Tiburon support subscribers click here for ongoing training information.
Testing and System Validation
The overall system certification process is crucial to the success of the project. Tests conducted by Tiburon encompass all aspects of the complete system, both at a software and hardware level. All components of the system are demonstrated and tested individually, and then as an integrated system. The tests also verify the overall level to which the client’s staff has been trained and its ability to use and support the various components of the system. The certification process does not represent a single test or phase of the project but is, instead, the documentation and verification of the many steps making up the overall test scenario.
Ongoing Support and Maintenance
Our clients are key to Tiburon’s continued success. Tiburon’s client support encompasses a broad spectrum of client-focused programs to foster stronger partnerships with our clients. It is these partnerships that assist Tiburon in developing programs to meet the evolving needs of our clients, and ensure continued value to clients. Tiburon has the strongest client service and ongoing support commitment in the industry.
Several venues exist that provide Tiburon and our clients the opportunity to interact and share ideas. Tiburon hosts a User Group Conference, which provides clients with an important vehicle for communicating and networking with other users and with Tiburon management and staff. The conference introduces clients to product upgrades and enhancements and offers working sessions focused on specific areas of user interest.
Current Tiburon support subscribers click here for client support.